I turn customer problems into production systems.
I work across discovery, solution design, API integrations, conversational AI, analytics, delivery, and production troubleshooting—keeping the customer outcome and technical reality in the same room.
Systems with a path to value.
Every project sits between a business constraint and a production constraint. The work is making those constraints explicit, then shipping a reliable path through them.
Conversational AI that can be operated
Multi-agent chatbots, knowledge ingestion, product recommendations, lead qualification, and human handoffs for customer-facing teams.
See the system →Reusable integrations that shorten delivery
REST APIs, OAuth, webhooks, commerce and support workflows, field mapping, and implementation patterns.
See the system →Operational visibility that drives action
Account health, workflow errors, journey revenue, and the operating loop behind technical support.
See the system →“He could break things down, connect the dots, and find practical ways forward.”
Utkarsh Kala · managed me directly
Technical enough for production. Clear enough for the customer.
I partner with Sales, Product, Engineering, implementation, and customer success to move a use case from “can we?” to “it works, it is understood, and someone can run it.”